CRM

Imagine being able to know a customer’s company in great detail at any given time. You know how much business they did with your company last month. You know that it was 15% more than in the same month last year. You know that this customer cares more about quality than price. You know they’ve had one customer service call in the last 12 months. You know the details of that conversation and every other interaction. You know this customer’s business. You know their challenges. You know them with the familiarity of a long-term acquaintance. This is the power of Customer Relationship Management (CRM) from Sage.

CRM improves employee efficiency, allows you gain a complete view of your to customer at any time and has advanced reporting functionality which provides a crucial basis for sales planning, marketing investment and tracking. It is about understanding the buying habits and preferences of your customers and prospects so you can:

Build and strengthen customer relationships to keep them coming back
Provide value-added services that are difficult for competitors to duplicate
Improve your product development and service delivery processes
Increase your staff’s awareness of customer needs
Reduce customer frustration by not asking the same questions over and over

By effectively integrating your marketing, sales and customer service functions, a good CRM system makes it easier for everyone inside your company to work together and share critical information.

An effective CRM system empowers your customers and prospects to do business with you – the way they choose! Imagine connecting your customers to your employees and business partners across any department, through any process and via any communication device – phone, fax, email and internet.

MCD soft hosts the No.1 selling CRM worldwide and the running up tear 2 CRM solution.

The products that we are servicing in the Jordanian markets are:

1. ACT! CRM

2. SalesLogix CRM